| Arriving
and Departing |
| |
| By
Air |

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| International
flights to London arrive at either Heathrow Airport or Gatwick
Airport.
Heathrow Airport (LHR) (PHONE: 0870/000-0123)
is 15 miles west of London. Most flights from the United States
go to Heathrow, which is the busiest and is divided into four
terminals, with Terminals 3 and 4 handling transatlantic flights
(British Airways uses Terminal 4).
Gatwick Airport (LGW) (PHONE: 01293/535353)
is 27 miles south of the capital. London's second gateway, it
has grown from a European airport into an airport that serves 21
scheduled U.S. destinations.
Stansted Airport (STN) (LGW, PHONE:
0870/000-0303) is a state-of-the-art airport 35 miles
east of the city. It handles mainly European and domestic
traffic, although there is also scheduled service from New York.
The cost of hotels and car rentals varies little between
Heathrow and Gatwick.
Flying time to London is about 6½ hours from New York, 7½
hours from Chicago, 11 hours from San Francisco, and 21½ hours
from Sydney.
Carriers
British Airways is the national flag carrier and
offers mostly nonstop flights from 18 U.S. cities to Heathrow
and Gatwick airports, along with flights to Manchester,
Birmingham, and Glasgow. As the leading British carrier, it has
a vast program of discount airfare-hotel packages.
American Airlines (PHONE: 800/433-7300;
020/8572-5555 in London) to Heathrow, Gatwick.
British Airways (PHONE: 800/247-9297;
0845/7222-1111 in London) to Heathrow, Gatwick.
Continental (PHONE: 800/231-0856;
0800/776464 in London) to Gatwick.
Delta (PHONE: 800/241-4141;
0800/414767 in London) to Gatwick.
Northwest Airlines (PHONE: 800/447-4747;
0870/507-4074 in London) to Gatwick.
United (PHONE: 800/241-6522;
0845/844-4777 in London) to Heathrow.
TWA (PHONE: 800/892-4141;
0345/333333 in London) to Gatwick.
Virgin Atlantic (PHONE: 800/862-8621;
01293/747747 in London) to Heathrow, Gatwick.
Transfers Between the Airport and Town
London has excellent bus and train connections between its
airports and downtown. If you're arriving at Heathrow, you can
pick up a map and fare schedule at a London Transport (LT)
Information Centre (in Terminals 1 and 2). Train service is
direct and there are multistop train routes; the downside to
this mode of transport is having to move around on escalators
and connecting subways with luggage. Airport link buses may ease
the luggage factor and drop you closer to central hotels, but
they are subject to London traffic, which can be horrendous.
Taxis can be more convenient, but beware that prices can go
through the roof. Airport Travel Line (PHONE:
0870/574-7777) has transfer information and takes advance
booking for transfers between airports and into London.
By Bus
From Heathrow: Airbus A2 (PHONE: 0870/574-7777)
takes one hour and costs £7 one-way and £10 round-trip. It
leaves for King's Cross and Euston, with stops at Marble Arch
and Russell Square, every 30 minutes 6 AM-9:30 PM, but there are
around 14 stops along the route, so it can be tedious.
For the same price, National Express (PHONE:
0870/580-8080) buses leave every 30 minutes to Victoria
Coach Station direct from 5:40 AM-9:30 PM.
From Gatwick: You can make the 90-minute journey on Jetlink
777 (PHONE: 0870/574-7777) from
Gatwick South Terminal Coach Station to Victoria Coach Station
(hourly, 4:15 AM-9:15 PM, £7 one-way, £10 round-trip), with
stops at Marble Arch, Hyde Park Corner, Baker Street, Finchley
Road, and Hendon Central.
From Stansted: Hourly bus service on Jetlink 777 (12:30
AM-11:30 PM) to Victoria Coach Station costs £8 one-way, £10
round-trip and takes about 1 hour and 40 minutes.
By Taxi
From Heathrow and Gatwick: Taxis can get caught in traffic;
the trip from Heathrow, for example, can take more than an hour
and costs £30-£40. From Gatwick, the taxi fare is at least £50.
Add a tip of 10 to 15% to the basic fare.
By Train
From Heathrow: The cheap, direct route into London is via the
Piccadilly line of the Underground (London's extensive subway
system, or "tube"). Trains run every four to eight
minutes from all four terminals from early morning until just
before midnight; the 50-minute trip costs £3.50 one-way and
connects with other central tube lines. Heathrow Express
(PHONE: 0845/600-1515) provides more
comfort and speeds into London Paddington in 15 minutes, but is
more expensive. Standard one-way tickets cost £12 (£22
round-trip) and £20 for first class (more space and TV
screens). Service is daily, from 5:10 AM to 11:40 PM, with
departures every 15 minutes.
From Gatwick: Fast, nonstop Gatwick Express (PHONE:
0870/530-1530) leaves for Victoria Station every 15
minutes 5:20 AM-12 AM, then hourly 1:35 AM-5:20 AM. The
30-minute trip costs £10.20 one-way, £20.40 round-trip. A
frequent local train also runs all night.
From Stansted: The Stansted Skytrain (PHONE:
0845/748-4950) to Liverpool Street Station runs every
half hour and costs £12 one-way, £22 round-trip.
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| By
Bus |

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| National
Express (PHONE: 0870/580-8080,
gobycoach.com) is the largest British coach operator and the
nearest equivalent to Greyhound. It is fast (particularly its
Rapide services, which do not detour to make pick-ups and have
steward service for refreshments) and comfortable (all coaches
have washroom facilities on board).
Services depart mainly from Victoria Coach Station
(Buckingham Palace Rd., SW1), a well-signposted short walk
behind Victoria mainline rail station. The departures and main
information point is situated on the corner of Buckingham Palace
Road, while the arrivals point is opposite at Elizabeth Bridge.
It's wise to arrive at least 30 minutes before departure so as
to locate the correct exit gate (it's an extremely busy place at
peak holiday and weekends). Smoking is not permitted on board.
Green Line (PHONE: 020/8668-7261)
serves the counties surrounding London, as well as airports. Bus
stops (there is no garage) are on Buckingham Palace Road,
between Victoria mainline station and Victoria Coach Station.
Tickets can be bought from the Victoria, Heathrow, or Gatwick
coach stations by phone with a credit card, via the National
Express Web Site, or from travel agencies. Apex tickets save
money on standard fares, and traveling midweek is cheaper than
on weekends and during holiday periods.
Tourist Trail Passes, sold by British Travel International
(PHONE: 540/298-1395), make great
savings if you plan to tour Britain, and they can be bought in
advance. Prices run from £49 for two days of unlimited travel
to £187 for 14 days of unlimited travel. The Discount Coachcard
for students costs £8 and qualifies you for 20 to 30% off many
standard fares over a one-year period.
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| By
Train |

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| London has eight
major train stations that serve as arteries to the rest of the
country (and to Europe). All are served by the Underground. As a
general rule of thumb, the stations' location in the city
matches the part of the country they serve. Charing Cross serves
southeast England, including Canterbury and Dover/Folkestone for
Europe. Euston serves the Midlands, north Wales, northwest
England, and western Scotland. King's Cross marks the end of the
Great Northern Line, serving northeast England and Scotland.
Liverpool Street serves East Anglia, including Cambridge and
Norwich. Paddington mainly serves south Wales and the West
Country, as well as Reading, Oxford, and Bristol. St. Pancras
serves Leicester, Nottingham, and Sheffield in south Yorkshire.
Victoria serves southern England, including Brighton, Dover/Folkestone,
and the south coast. Waterloo serves southeastern destinations,
including Portsmouth and Southampton. The Eurostar service to
France and Belgium departs from Waterloo International, within
Waterloo station.
Some trains have refreshment carriages, called buffet cars.
Smoking is forbidden in rail carriages. Some trains have
first-class and reserved seats (for which there is a small
charge, depending on the rail company). Check with National Rail
Enquiries for details.
Delays are often material for national joking. National Rail
Enquiries provides an up-to-date state-of-the-railways schedule.
Rail travel is expensive: for instance, a round-trip ticket to
Bath can cost around £60 per person at peak times. The fee
reduces to around £30 at other times, so it's best to travel
before or after the frantic business commuter rush (before 4:30
PM and after 9:30 AM). Credit cards are accepted for train fares
paid both in person and by phone.
BritRail Travel (in the U.S., PHONE:
800/677-8585).
Eurostar (PHONE: 0990/186186).
National Rail Enquiries (PHONE: 0845/748-4950
or 0161/236-3522; outside the U.K. PHONE: 0845/748-4950
or 0161/236-3522).
Rail Europe (PHONE: 0870/584-8848).
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| Contacts
and Resources |
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| Business
Hours |

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| Generally,
businesses are closed on Sundays and national (bank) holidays.
New Year's Day is a national holiday, but many major stores are
open for the annual sales reductions. Many restaurants are
closed over the Christmas period.
Banks & Offices
Banks are open weekdays 9:30-4:30; offices, 9:30-5:30.
Gas Stations
Most gas stations in central London are open seven days, 24
hours. As you get farther out of town, and off major roads,
hours vary considerably depending on the gas company, but are
usually 8 AM-8 PM.
Museums & Sights
The major national museums and galleries are open daily, with
shorter hours on weekends than weekdays. But there is a trend
towards longer hours, such as one late-night opening a week.
Pharmacies
Pharmacies are called chemists and are open, for the most
part, Monday-Saturday 9:30 AM-5:30 PM. The leading chain
drugstore, Boots, is open until 6 PM (the Oxford Street and
Piccadilly Circus branches are also open Sunday and until 8 PM
Thursday).
Shops
Shops and offices in central London tend to keep longer hours
than those in the surrounding districts. Usual business hours
are Monday-Saturday 9 AM-5:30 PM. In the main shopping streets
of Oxford Street, Kensington High Street, and Knightsbridge,
hours are 9:30 AM-6 PM, with late-night opening in Oxford Street
on Thursday until 7:30-8 PM, and in the latter areas, on
Wednesday. Many small general stores and newsagents stay open on
Sunday; some chain and fashion stores in the tourist areas of
Oxford Street and Piccadilly (and out-of-town shopping malls)
also remain open.
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| Customs
& Duties |

|
| Arriving
in the United Kingdom
There are two levels of duty-free allowance for entering
Britain: one for goods bought outside the European Union (E.U.)
and the other for goods bought within the E.U. (Austria,
Belgium, Denmark, Finland, France, Germany, Greece, the Irish
Republic, Italy, Luxembourg, the Netherlands, Portugal, Spain,
and Sweden).
Of goods bought outside the E.U. you may import duty-free:
200 cigarettes or 100 cigarillos or 50 cigars or 250 grams of
tobacco; 2 liters of table wine and, in addition, (a) 1 liter of
alcohol over 22% by volume (most spirits), (b) 2 liters of
alcohol under 22% by volume (fortified or sparkling wine or
liqueurs), or (c) 2 more liters of table wine; 60 milliliters of
perfume; ¼ liter (250 ml) of toilet water; and other goods up
to a value of £145, but not more than 50 liters of beer or 25
cigarette lighters.
Of goods bought within the E.U., you should not exceed
(unless you can prove they are for personal use): 800
cigarettes, 400 cigarillos, 200 cigars, and 1 kilogram of
tobacco, plus 10 liters of spirits, 20 liters of fortified wine,
90 liters of wine, and 110 liters of beer.
No animals or pets of any kind can be brought in without a
lengthy quarantine. The penalties are severe and are strictly
enforced. Similarly, fresh meats, plants and vegetables,
controlled drugs, and firearms and ammunition may not be brought
into the United Kingdom.
For more information, contact the HM Customs and Excise
(Customer Helpline, PHONE: 0345/442236).
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| Electricity |

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| The electrical
current in London is 220/240 volts (coming into line with the
rest of Europe at 230 volts), 50 cycles alternating current
(AC); wall outlets take three-pin plugs, and shaver sockets take
two round, oversize prongs.
If your appliances are dual-voltage, you'll need only an
adapter. Don't use 110-volt outlets marked For Shavers Only for
high-wattage appliances such as blow-dryers. Most laptops
operate equally well on 110 and 220 volts and so require only an
adapter. For converters, adapters, and advice, contact the
British Airways Travel Shop.
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| Embassies
and Consulates |

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| Australia
Australia House (Strand, WC2, PHONE:
020/7379-4334).
Canada
MacDonald House (1 Grosvenor Sq., W1, PHONE:
020/7258-6600).
New Zealand
New Zealand House (80 Haymarket, SW1, PHONE:
020/7930-8422).
United States
U.S. Embassy (24 Grosvenor Sq., W1, PHONE:
020/7499-9000); for passports, go to the U.S. Passport
Unit (55 Upper Brook St., W1, PHONE: 020/7499-9000).
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| Emergencies |

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| If you need to
report a theft or an attack (London is a relatively safe city),
go to the nearest police station (listed in the Yellow Pages or
the local directory). For severe emergencies, dial 999 for
police, fire, or ambulance (be prepared to give the telephone
number you're calling from). Prescriptions are valid only if
made out by doctors registered in the United Kingdom.
If you need a doctor or dentist, contact one of these
organizations:
Dental Emergency Care Service (PHONE:
020/7955-2186).
Doctor's Call (PHONE: 020/8900-1000).
Eastman Dental Hospital (256 Gray's Inn Rd., WC1, PHONE:
020/7915-1000).
Medical Express (117A Harley St., W1, PHONE:
020/7499-1991).
Bliss the Chemist (5 Marble Arch, W1, PHONE:
020/7723-6116) keeps late-night hours.
The general procedure for a car breakdown is the following:
position the red hazard triangle (which should be in the trunk
of the car) a few paces away from the rear of the car. Leave the
hazard warning lights on. If you are on a highway (motorway),
emergency roadside telephone booths are positioned at intervals
within walking distance. Contact the car rental company, or an
auto club. The main automobile help groups in the United Kingdom
are the Automobile Association (A.A.) and the Royal Automobile
Club (R.A.C.) If you are a member of the American Automobile
Association (A.A.A.) check your membership details before you
depart for Britain as, under a reciprocal agreement, roadside
assistance in the United Kingdom should cost you nothing. You
can join and receive roadside assistance from the A.A. on the
spot, but the charge is higher - around £75 - than a simple
membership fee.
Hospital Emergency Rooms
National Health Service hospitals give free, 24-hour
treatment in Accident and Emergency sections, where delays can
be an hour or more. Charing Cross Hospital (Fulham Palace
Rd., W6, PHONE: 020/8846-1234).
Royal Free Hospital (Pond St., Hampstead NW3, PHONE:
020/7794-0500).
St. Thomas' Hospital (Lambeth Palace Rd., SE1, PHONE:
020/7928-9292).
University College Hospital (Grafton Way, WC1, PHONE:
020/7387-9300).
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| Etiquette
& Behavior |

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| The British
stiff upper lip is more relaxed, but on social occasions the
rule is to observe and then go with the flow. If you're visiting
a family home, a gift of flowers is welcome. If it's for a meal,
then take a bottle of wine perhaps, and maybe some candy for the
children - but not necessarily all three. Kissing on greeting is
still too forward and Continental for most Brits. A warm
handshake is just fine. For goodbyes, if the atmosphere
warrants, a quick one-cheek kiss is appropriate. The British can
never say please, thank you, or sorry too often; to thank your
host, a phone call or thank-you card does nicely.
In business, punctuality is of prime importance, so if you
anticipate a late arrival, call ahead. For dinners, it is not
assumed that spouses will attend unless pre-arranged, and if you
proffered the invitation it is usually assumed that you will
pick up the tab. If you are the visitor, however, it's good form
for the host to do the taking. Alternatively, play it safe and
offer to split the check.
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| Guided
Tours |

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| Bus
Tours
Guided sightseeing tours from the top of a double-decker bus,
which are open-topped in summer, are a good introduction to the
city, as they cover all the main central sights. There is a
choice of companies, each providing daily tours departing
(between 8:30 and 9 AM) from central points. You may board or
alight at any of the numerous stops to view the sights, and
re-board on the next bus. Tickets are bought from the driver and
are good all day. Prices vary according to the type of tour,
although £12 is the benchmark.
Big Bus Company (PHONE: 020/8944-7810).
Black Taxi Tour of London (PHONE: 020/7289-4371).
Evan Evans (PHONE: 020/8332-2222).
Frames Rickards (PHONE: 020/7837-3111).
London Bicycle Tour (PHONE: 020/7928-6838).
London Pride (PHONE: 020/7520-2050).
Original London Sightseeing Tour (PHONE:
020/8877-1722).
By Canal
The tranquil side of London is to be found on narrow boats
that cruise London's two canals, the Grand Union and Regent's
Canal; most vessels operate on the latter, which runs between
Little Venice in the west (nearest tube: Warwick Avenue on the
Bakerloo Line) and Camden Lock (about 200 yards north of Camden
Town tube station). Fares are about £5 for 1½-hour cruises.
Canal Cruises (PHONE: 020/7485-4433).
Jason's Trip (PHONE: 020/7286-3428).
London Waterbus Company (PHONE: 020/7482-2660).
On Foot
One of the best ways to get to know London is on foot, and
there are many guided and themed walking tours from which to
choose. If you wish to tailor your own tour, you might consider
hiring a Blue Badge accredited guide.
Blue Badge (PHONE: 020/7495-5504).
Citisights (PHONE: 020/8806-4325).
Historical Walks (PHONE: 020/8668-4019).
Jack the Ripper Mystery Walks (PHONE:
020/8558-9446).
Original London Walks (PHONE: 020/7624-3978).
By River
All year round, but more frequently from April to October,
boats cruise the Thames, offering a different view of the London
skyline. Most leave from Westminster Pier, Charing Cross Pier,
and Tower Pier. Downstream routes go to the Tower of London,
Greenwich, and the Thames Barrier via Canary Wharf. Upstream
destinations include Kew, Richmond, and Hampton Court (mainly in
summer). Most of the launches seat between 100 and 250
passengers, have a public-address system, and provide a running
commentary on passing points of interest. Depending upon the
destination, river trips may last from one to four hours.
A Sail and Rail ticket combines the modern wonders of Canary
Wharf by Docklands Light Railway with a trip on the river.
Tickets are available year-round from Westminster Pier or DLR
stations; ticket holders also get discounted tickets to the
London Aquarium in Westminster and the National Maritime Museum
in Greenwich.
Details on all river cruise operators are available from
London River Services.
Catamaran Cruisers ( PHONE: 020/7839-3572).
London River Services (PHONE: 020/7941-2400).
Sail and Rail (PHONE: 020/7363-9700).
Thames Cruises (PHONE: 020/7930-3373).
Westminster Passenger Boat Services (PHONE:
020/7930-4097).
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| Health |

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| Great Britain
has been plagued in recent years by Bovine Spongiform
Encephalopathy (BSE), commonly known as "mad cow"
disease. Humans contract the disease by eating meat from
infected cattle. Although the chance of catching the disease is
extremely small, you may wish to avoid eating beef or choose
beef or beef products, such as solid pieces of muscle meat (as
opposed to burgers or sausages), that might have a reduced
opportunity for contamination with tissues that might harbor the
BSE agent. For the latest information, contact the Centers
for Disease Control and Prevention (PHONE:
877/394-8747, www.cdc.gov).
In spring 2001, Great Britain was hit by another crisis,
foot-and-mouth disease, which affects animals. Although it had a
catastrophic effect on the British economy - animals, even those
suspected of being infected, were slaughtered immediately to
control mass infection - the disease is very rare in humans and
is harmless to them. Some tourist sights and attractions in the
countryside were closed to limit the spread of the disease by
humans; however, sights and attractions in London were not
affected.
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| Mail |

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| Stamps may be
bought from post offices (open weekdays 9-5:30, Saturday
9-noon), from stamp machines outside post offices, and from
newsagents' stores and newsstands. Mailboxes are known as post
or letter boxes and are painted bright red; large tubular ones
are set on the edge of sidewalks, while smaller boxes are set
into post-office walls. Allow seven days for a letter to reach
the United States. Check the Yellow Pages for a complete list of
branches.
Post Offices 17 Euston Rd., NW1.
125-131 Westminster Bridge Rd., SW1.
110 Victoria St., SW1.
15 Broadwick St., W1. 54 Great Portland St., W1.
43 Seymour St., Marble Arch, W1.
The Science Museum, Exhibition Rd., SW7.
24 William IV St., Trafalgar Sq., WC2.
Overnight services are available from:
DHL (PHONE: 0845/710-0300).
Federal Express (PHONE: 0800/123800).
Parcelforce (PHONE: 0800/224466).
Airmail letters up to 10 grams to North America, Australia,
and New Zealand cost 45p; postcards, 40p. Letters within Britain
are 27p for first-class, 19p for second-class (these rates are
subject to change).
If you're uncertain where you'll be staying, you can have
mail sent to you at the London Main Post Office (24-28
William IV St., WC2N 4DL), c/o Poste Restante. The post office
will hold international mail for one month.
You can also collect letters at American Express (6
Haymarket, SW1Y 4BS, PHONE: 020/7930-4411).
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| Money |

|
| A movie in the
West End costs £6-£9.50 (at some cinemas less on Monday and at
matinees); a theater seat, from £8.50 to about £35, more for
hit shows; admission to a museum or gallery, around £5 (though
some are free and others request a "voluntary
contribution"); coffee, £1-£2; a pint of light (lager)
beer in a pub, £2 and more; whiskey, gin, vodka, and so forth,
by the glass in a pub, £2.50 and up (the measure is smaller
than in the United States); house wine by the glass in a pub or
wine bar, around £2, in a restaurant £3.50 or more; a Coke,
around £1; a ham sandwich from a sandwich bar in the West End,
£2; a 1-mile taxi ride, £4; an average Underground or bus
ride, £1.60, a longer one £2.50. For standby theater tickets,
many at half-price, go the SOLT (Society of London Theaters)
booth in Leicester Square for that day's shows; it is open
Monday- Saturday, 2:30-6:30, from noon on matinee days. There is
a service charge of £2 or £1.25 on tickets under £12.50.
Reduced fees - generally referred to as
"concessions" throughout Great Britain - are usually
available for children, students, and senior citizens.
ATMs
Credit cards or debit cards (also known as check cards) will
get you cash advances at ATMs worldwide if your card is properly
programmed with your personal identification number. For use in
London, your PIN must have no more than four digits.
Currency
The units of currency in Great Britain are the pound sterling
(£) and pence (p): £50, £20, £10, and £5 bills (called
notes); £2, £1 (100p), 50p, 20p, 10p, 5p, 2p, and 1p coins.
Taxes
An airport departure tax of £20 (£10 for within United
Kingdom and other EU countries) per person is payable and may be
subject to more government tax increases, although it is
included in the price of your ticket.
The British sales tax (VAT, Value Added Tax) is 17½%. The
tax is almost always included in quoted prices in shops, hotels,
and restaurants.
Most travelers can get a VAT refund by either the Retail
Export or the more cumbersome Direct Export method. Many large
stores provide these services, but only if you request them;
they will handle the paperwork. For the Retail Export method,
you must ask the store for Form VAT 407 (you must have
identification - passports are best), to be given to customs at
your last port of departure. (Lines at major airports can be
long, so allow plenty of time.) The refund will be forwarded to
you in about eight weeks, minus a small service charge, either
in the form of a credit to your charge card or as a British
check, which American banks usually charge you to convert. With
the Direct Export method, the goods go directly to your home;
you must have a Form VAT 407 certified by customs, police, or a
notary public when you get home and then sent back to the store,
which will refund your money. For inquiries, call the local
Customs & Excise office listed in the London telephone
directory.
Tipping
Many restaurants and large hotels (particularly those
belonging to chains) will automatically add a 10%-15% service
charge to your bill, so always check if tipping is necessary
before you hand out any extra money.
Do not tip movie or theater ushers, elevator operators, or
bar staff in pubs. Washroom attendants may display a saucer, in
which it's reasonable to leave 20p or so.
Here's a guide for other tipping situations. Restaurants:
10%-20% of the check for full meals if service is not already
included (if paying by credit card, check that tip has not
already been included before you fill in the total on your
credit slip), a small token if you're just having coffee or tea.
Taxis: 10%-15%, or perhaps a little more for a short ride.
Porters: 50p-£1 per bag. Doormen: £1 for hailing taxis or for
carrying bags to check-in desk. Bellhops: £1 for carrying bags,
£1 for room service. Hairdressers: 10%-15% of the bill, plus £1-£2
for the hair-washer.
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| Passports
& Visas |

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| Entering
the United Kingdom
U.S. and Canadian citizens need only a valid passport to
enter Great Britain for stays of up to 90 days.
Passport Offices
The best time to apply for a passport, or to renew your old
one, is in fall or winter. Before any trip, check your
passport's expiration date, and, if necessary, renew it as soon
as possible.
Australian Citizens
Australian Passport Office (PHONE:
131-232; www.dfat.gov.au/passports).
Canadian Citizens
Passport Office (PHONE: 819/994-3500
or 800/567-6868; www.dfait-maeci.gc.ca/passport).
New Zealand Citizens
New Zealand Passport Office (PHONE:
04/494-0700 for information on how to apply; 04/474-8000;
0800/225-050 in New Zealand for information on applications
already submitted; www.passports.govt.nz).
U.K. Citizens
London Passport Office (PHONE: 0990/210-410;
www.ukpa.gov.uk/ukpass.htm) for fees and documentation
requirements and to request an emergency passport.
U.S. Citizens
National Passport Information Center (PHONE:
900/225-5674; calls are 35¢ per minute for automated
service, $1.05 per minute for operator service; travel.state.gov/passport_services.html).
U.S. Citizens
National Passport Information Center (PHONE:
900/225-5674; calls are 35¢ per minute for automated
service, $1.05 per minute for operator service).
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| Telephones |

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| The former
London area codes of 0171 and 0181 have been merged into one
code - 020 - with the previous 7 or 8 denomination being added
before the first digit of the old phone number, making an eight
digit number. For example, 0171/222-3333 is now 020/7222-3333.
The existing 0800 numbers have not changed; national information
numbers of 0345 are now 0845. Details are on the Internet at
www.numberchange.org
. There is help available, within England, at 0800/731-0202;
from the U.S., at 020/7634-8700.
Directory & Operator Information
For information anywhere in Britain, dial 192. For the
operator, dial 100. For assistance with international calls,
dial 155.
International Calls
The country code for the United States and Canada is 1; for
Australia, 61; and for New Zealand, 64. The country code for
Great Britain is 44. When dialing Great Britain from abroad,
drop the initial 0 from the local area codes.
When calling from overseas to access a London telephone
number, drop the 0 from the prefix and dial only 20 (or any
other British area code) and then the eight-digit phone number.
To give one example: Let's say you're calling Buckingham Palace
- 020/7839-1377 (or, in the old system, 0171/839-1377) - from
the United States to inquire about tours and hours. First, dial
011 (the international access code), then 44 (Great Britain's
country code), then 20 (London's center city code), then the
remainder of the telephone number, 7839-1377.
Long-Distance Calls
For long-distance calls within Britain, dial the area code
(which begins with 01), followed by the number. The area-code
prefix is only used when you are dialing from outside the city.
In provincial areas, the dialing codes for nearby towns are
often posted in the booth.
Access codes for long distance carriers are as follows:
AT&T Direct (in the United Kingdom, there are
AT&T access numbers to dial the United States using three
different phone types - Cable & Wireless: PHONE:
0500/890011; British Telecom: PHONE: 0800/890011;
and AT&T: PHONE: 0800/0130011; PHONE:
800/435-0812 for other areas).
MCI WorldPhone (in the United Kingdom, dial PHONE:
0800/890222 for the United States via MCI; 800/444-4141
for other areas).
Sprint International Access (in the United Kingdom,
there are Sprint access numbers to dial the U.S. using two
different phone types - Cable & Wireless: PHONE:
0500/890877; and British Telecom: PHONE:
0800/890877; 800/877-4646 for other areas).
Public Phones
You don't have to dial London's central area code (020) if
you are calling inside London itself - just the eight-digit
telephone number.
There are three types of phones: those that accept (a) only
coins, (b) only British Telecom (BT) phone cards, or (c) BT
phone cards and credit cards.
The coin-operated phones are of the push-button variety; the
workings of coin-operated telephones vary, but there are usually
instructions on each unit. Most take 10p, 20p, 50p, and £1
coins. Insert the coins before dialing (minimum charge is
10p). If you hear a repeated single tone after dialing, the line
is busy; a continual tone means the number is unobtainable (or
that you have dialed the wrong - or no - prefix). The indicator
panel shows you how much money is left; add more whenever you
like. If there is no answer, replace the receiver and your money
will be returned.
All calls are charged according to the time of day. Standard
rate is weekdays 8 AM-6 PM; cheap rate is weekdays 6 PM-8 AM and
all day on weekends, when it's even cheaper. A local call before
6 PM costs 15p for three minutes; this doubles to 30p for the
same from a pay phone. A daytime call to the United States will
cost 24p a minute on a regular phone (weekends are cheaper), 80p
on a pay phone.
Public card phones operate with special cards that you can
buy from post offices or newsstands. They are ideal for longer
calls; are composed of units of 10p; and come in values of £3,
£5, £10, and more. To use a card phone, lift the receiver,
insert your card, and dial the number. An indicator panel shows
the number of units used. At the end of your call, the card will
be returned. Where credit cards are taken, slide the card
through, as indicated.
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| Visitor
Information |

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| When you arrive
in London, you can go in person to the London Tourist
Information Centre at Victoria Station Forecourt for general
information (Easter-Oct., daily 8-7; Nov.-Easter, Mon.-Sat. 8-6,
Sun. 8:30-4) or to the Britain Visitor Centre for travel, hotel,
and entertainment information (July-Sept., weekdays 9-6:30,
weekends 10-4; May-Sept., Mon.-Sat. 9-5).
The London Tourist Board's Visitorcall phone guide to London
gives information about events, theater, museums, transport,
shopping, and restaurants. There is a separate phone number for
regular updates on what's happening this week. There is also a
faxback service, enabling you to have the major events calendar
faxed to you. Just dial the number and press start/receive after
the tone; after a short pause the pages will process through.
Visitorcall charges start at 60p per minute at all times, plus
any hotel/pay-phone surcharge. Note that this service is
accessible only in the U.K.
Tourist Offices
In London
British Tourist Authority (Thames Tower, Black's Rd.,
London W6 9EL, PHONE: 020/8846-9000).
In the U.S.
British Tourist Authority (BTA; 551 5th Ave., 7th
floor, New York, NY 10176, PHONE: 212/986-2200
or 800/462-2748; 625 N. Michigan Ave., Suite 1510, Chicago, IL
60611, PHONE: 800/462-2748 [personal
callers only]).
In Canada
British Tourist Authority (5915 Airport Rd., Suite
120, Mississauga, Ontario L4V 1T1, PHONE: 905/405-1840
or 800/847-4885).
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| When
to Go |

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| The heaviest
tourist season in Britain runs mid-April-mid-October, with
another peak around Christmas - though the tide never really
ebbs. Spring is the time to see the countryside and the royal
London parks and gardens at their freshest; early summer to
catch the roses and full garden splendor; fall to enjoy
near-ideal temperatures and conditions. The British take their
vacations mainly in July and August, and the resorts are
crowded. London in summer, however, though full of visitors, is
also full of interesting things to see and do. But be warned:
air-conditioning is rarely found in places other than department
stores, modern restaurants, hotels, and cinemas in London, and
in a hot summer you'll swelter. Winter can be rather dismal and
is frequently wet and usually cold, but theaters, concerts, and
exhibitions go full speed.
Weather Chart
London's weather has always been contrary, and in recent
years it has proved red-hot and cool by turns. It is virtually
impossible to forecast what the pattern might be, but you can be
fairly certain that it will not be what you expect. The main
feature of the British weather is that it is generally mild -
with some savage exceptions, especially in summer. It is also
fairly damp - though even that has been changing in recent
years, with the odd bout of drought. The following list includes
the average daily maximum and minimum temperatures for London.
The following are the normal daily temperature ranges for
London:
January 36-43°F (2-6°C); February 36-44°F (2-7°C); March
38-50°F (3-10°C); April 42-56°F (6-13°C); May 47-62°F (8-17°C);
June 53-69°F (12-20°C); July 56-71°F (14-22°C); August 56-71°F
(13-21°C); September 52-65°F (11-19°C); October 46-58°F
(8-14°C); November 42-50°F (5-10°C); December 38-45°F (4-7°C).
Holidays
June 3rd and June 4th of 2002 are public holidays for
celebrating the Queen's Golden Jubilee. Standard holidays
include: New Year's Day, Good Friday, Easter Monday, May Day
(first Monday in May), spring and summer bank holidays (last
Monday in May and August, respectively), Christmas, and Boxing
Day (day after Christmas). On Christmas Eve and New Year's Eve
some shops, restaurants, and businesses close early. Some
museums and tourist attractions are also closed then. If you
want to book a hotel room during this period, make sure you do
it well in advance, and check to see whether the hotel
restaurant will be open.
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| Getting
Around |
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| Overview |

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| By far the
easiest and most practical way to get around is on the
Underground or "tube." This subway system runs daily
from early morning to night and provides a comprehensive service
throughout the center with lines out to the suburbs. Tube fares
can work out to be higher than bus fares, but if you are
traveling a lot around town, then you should investigate buying
a Travelcard pass, which gives you discounted flexible travel on
the tube, plus bus and some overground rail travel.
The overground rail system is a network that connects
outlying districts and suburbs to the center. Prices are
comparable to the Underground, and you can easily transfer
between the Underground and other connecting rail lines at many
tube stations. Some passes are good for both the Underground and
the rail system, so check at the point of purchase.
If you want to see the city, buses crisscross all over town.
Their routes are more complicated than the tube, but by reading
the route posted on the main bus stop and watching the route on
the front of the bus, you won't go far wrong. Bus travel prices
are cheaper than the tube the farther you travel, but be
prepared to get stuck in traffic, even though designated lanes
for buses and taxis should speed up the journey. Services are
frequent, but if you become frustrated and flag down a taxi, the
fare can clock up to three times the price of a similar bus fare
for the same distance. If you're traveling with several people,
however, riding in a taxi is relatively inexpensive and is more
comfortable and convenient.
Central London and its surrounding districts are divided into
32 boroughs - 33, counting the City of London. More useful for
finding your way around, however, are the subdivisions of London
into postal districts. The first one or two letters give the
location: N means north, NW means northwest, etc. Don't expect
the numbering to be logical, however. You won't, for example,
find W2 next to W3. The general rule is that the lower numbers,
such as W1 or SW1, are closest to the city center.
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| By
Bus |

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| The red London
Transport (LT) buses, which travel all over town, have been
joined by the bright colors of other private bus companies that
cover the suburbs. Bus stops are clearly indicated; the main
stops have a red LT symbol on a plain white background. When the
word "Request" is written across the sign, you must
flag the bus down. Each numbered route is listed on the main
stop, and buses have a large number on the front with their end
destination. Not all buses run the full route at all times;
check with the driver or conductor. If you want to decipher the
numbers, pick up a free bus guide at an LT Travel Information
Centre (at Euston, Hammersmith, King's Cross, Oxford Circus,
Piccadilly Circus, St. James's Park, Victoria tube stations, and
at Heathrow). Buses are a good way of seeing the town,
particularly if you plan to hop on and off to cover many sights,
but don't take a bus if you are in a hurry. To get off, pull the
cord running above the windows on old buses, or press the button
by the exit. Expect to get a little squashed during rush hours,
from 8 AM to 9:30 AM and 4:30 PM to 6:30 PM.
Night Buses, denoted by the prefix "N" to their
route numbers, run from 11 PM to 5 AM on a more restricted route
than day buses. Fares are slightly higher, and Travelcard passes
are not accepted. Avoid sitting alone on the top deck of a Night
Bus; it gives a mugger an ideal opportunity.
All journeys within the central zone are £1, and all others
outside are 70p. Travel from the outer to the central zone costs
£1. If you plan to make a number of journeys in one day,
consider buying a discount pass good for both tube and bus
travel. Traveling without a valid ticket makes you liable for a
fine (£10). Buses are supposed to swing by every five or six
minutes, but, in reality, you may wait 15 minutes or more.
Payment is made to the driver as you enter (exact change is
best so as to avoid incurring the driver's wrath). On some of
the old buses, a conductor issues you a ticket from a
grinder-like contraption strapped to his or her front.
For more bus information, contact LT Travel Information
(PHONE: 020/7222-1234).
There is a no-smoking policy on all buses.
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| By
Car |

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| Driving in
London is not advisable. The streets are a winding mass of
chaos, aggravated by one-way streets. Parking is also
restrictive and expensive, and traffic is tediously slow at most
times of the day; during rush hours - from 8 AM to 9:30 AM and
4:30 PM to 6:30 PM - it often grinds to a standstill,
particularly on Friday, when everyone wants to leave town. The
center shopping areas are to be avoided, including the roads
feeding Oxford Street, Kensington, and Knightsbridge. Other main
roads into the city center are also busy, such as King's Cross
and Euston in the north. Watch out for cyclists and motorcycle
couriers who weave between cars and pedestrians and seem to come
out of nowhere.
Gasoline (petrol) is sold in liters and is increasingly
expensive. Unleaded petrol is predominant, denoted by green pump
lines. Premium and Super Premium are the two varieties, and most
cars run on regular premium. Supermarket pumps usually offer the
best value, although they are often on the edge of the central
city. You won't find many service stations in the center of
town; these are generally on main roads outside the center of
town. Service is self-serve, except in small villages, and these
gas stations are likely to be closed on Sundays and late
evening. Most accept major credit cards.
It is best to believe that you can park nowhere in London
except at a meter, in a garage, or where you are sure there are
no lines or signs; otherwise, you run the risk of a towing cost
of about £100 or a wheel clamp, which costs about the same,
since you pay to have the clamp removed plus the cost of the one
or two tickets you'll have earned first. Restrictions are
indicated by the No Waiting parking signpost on the sidewalk
(these restrictions vary from street to street), and restricted
areas include single yellow lines or double yellow lines.
Parking at a bus stop or in a red-lined bus lane is also
restricted. It is illegal to park on the sidewalk, across
entrances, or on white zigzag lines approaching a pedestrian
crossing.
Meters have an insatiable hunger in the inner city - a 20p
coin buys just six minutes - and some will only permit a
two-hour stay, with no return to top up. Meters take 10p, 20p,
50p, and £1 coins. In the evening, after restrictions end,
meter bays are free. Daytime, take advantage of the many N.C.P.
parking lots in the center of town, which are often better value
(about £2.50-£3 per hour, up to 8 hours). A London street map
should have the parking lots marked. The London Parking
Guide (£4.99, Two Heads Publishing) provides
indispensable advice.
Car Rentals
Rental rates in London vary widely and are expensive,
beginning at £50 ($80) a day and £200 ($320) a week for a
small economy car (such as a sub-compact General Motors
Vauxhall, Corsa, or Renault Clio), usually with manual
transmission. Air-conditioning and unlimited mileage generally
come with the larger-size automatic cars.
At Home
Alamo (PHONE: 800/327-9633;
020/8759-6200 in the United Kingdom).
Avis (PHONE: 800/331-1212;
800/879-2847 in Canada; 02/9353-9000 in Australia; 09/525-1982
in New Zealand).
Budget (PHONE: 800/527-0700;
0144/227-6266 in the United Kingdom).
Dollar (PHONE: 800/800-4000;
020/8897-0811 in the United Kingdom; 02/9223-1444 in Australia).
Hertz (PHONE: 800/654-3131;
800/263-0600 in Canada; 020/8897-2072 in the United Kingdom;
02/9669-2444 in Australia).
National (PHONE: 800/227-7368;
0345/222525 in the United Kingdom).
In London
Dimple Car Hire (Poplar Pl., London W2 4AS, PHONE:
020/7243-4400).
Enterprise (466-480 Edgware Rd., London W2 1EL, PHONE:
020/7723-4800).
Europcar (30 Woburn Pl., London WC1H 0JR, PHONE:
020/7255-2339).
Requirements
In London your own driver's license is acceptable (as long as
you are over 23 years old, with no endorsements or driving
convictions). An International Driver's Permit is a good idea;
it's available from the American or Canadian Automobile
Association and, in the United Kingdom, from the Automobile
Association or Royal Automobile Club. International permits are
universally recognized, and having one may save you a problem
with local authorities.
Rules of the Road
If you must risk life and limb and drive in London, note that
the speed limit is 30 mph in the royal parks, as well as in all
streets - unless you see the large 40 mph signs (and small
repeater signs attached to lampposts) found only in the suburbs.
Other basic rules: pedestrians have right-of-way on
"zebra" crossings (black and white stripes that
stretch across the street between two Belisha beacons -
orange-flashing globe lights on posts) and it is illegal to pass
another vehicle at a zebra crossing. At other crossings
pedestrians must yield to traffic, but they do have right-of-way
over traffic turning left at controlled crossings - if they have
the nerve.
Traffic lights sometimes have arrows directing left or right
turns; try to catch a glimpse of the road markings in time, and
don't get into the turn lane if you mean to go straight ahead. A
right turn is not permitted on a red light. On designated bus
lanes a sign at the beginning and end gives the time
restrictions for use - usually during peak hours - if you are
caught, you could be fined. The use of horns is prohibited
between 11:30 PM and 7 AM. Seat belts are to be worn by law in
the front and the back seats. Drunk-driving laws are strictly
enforced and it is far safer to avoid alcohol altogether. The
legal limit is 80 milligrams of alcohol, which roughly
translated means two units of alcohol - two glasses of wine, one
pint of beer, or one glass of whiskey.
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| By
Taxi |

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| Those big black
taxicabs are as much a part of the London streetscape as the red
double-decker buses, yet many have been replaced by the new
boxy, sharp-edged model. Hotels and main tourist areas have cab
stands (just take the first in line), but you can also flag one
down from the roadside. If the yellow For Hire sign on the top
is lit, the taxi is available. Cab drivers often cruise at night
with their signs unlit so they can choose their passengers and
avoid those they think might cause trouble. If you see an unlit,
passengerless cab, hail it: you might be lucky.
Fares start at £1.40 and increase by units of 20p per 281
yards or 55.5 seconds until the fare exceeds £8.60. After that,
it's 20p for each 188 yards or 37 seconds. A 60p surcharge is
added on weekday nights 8-midnight and until 8 PM on Saturday.
Over Christmas and on New Year's Eve, it rises to £2 - and
there's 40p extra for each additional passenger. Tips are extra,
usually 10%-15% per ride.
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| By
Train |

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| London's
extensive Underground system has color-coded routes, clear
signage, and extensive connections. Trains run out into the
suburbs, and all stations are marked with the London Underground
circular symbol. (In Britain, the word "subway" means
"pedestrian underpass.") Trains are all one class;
smoking is not allowed on board or in the stations.
Some lines have branches (Central, District, Northern,
Metropolitan, and Piccadilly), so be sure to note which branch
is needed for your particular destination. Electronic platform
signs tell you the final stop and route of the next train and
how many minutes you'll have to wait for the train to arrive.
There are two recent developments: Jubilee Line has a
state-of-the-art extension, opened on the eve of the millennium,
connecting Canary Wharf to the Millennium Dome. The zippy
Docklands Light Railway runs through the modern Docklands with a
new extension to the Cutty Sark and maritime Greenwich.
London is divided into six concentric zones (ask at
Underground ticket booths for a map and booklet, which give
details of the ticket options), so make sure to buy a ticket for
the correct zone or you may be liable for an on-the-spot fine.
You can buy a single or return ticket, the equivalent of a
one-way and a round-trip, for travel anytime on the day of
issue. Singles vary in price from £1.40 to £3.40. If you are
planning several trips in one day, then consider a Travelcard,
which is good for unrestricted travel on both tube and bus and
some overground railways; these are valid weekdays after 9:30
AM, weekends, and on all public holidays, but cannot be used on
airbuses, Night Buses, or for certain special services. Other
options are: One Day Travelcard (£3.80-£4.50); Weekend
Travelcards, for the two days of the weekend and on any two
consecutive days during public holidays (£5.70-£6.70); Family
Travelcards, which are one-day tickets for one or two adults
with one to four children (£3-£3.60 with one child, additional
children cost 60p each); or the Carnet, a book of 10 single
tickets valid for central Zone 1 (£10) to use anytime over a
year. The Visitor's Travelcard may be bought in the United
States and Canada for three, four, and seven days' travel; it is
the same as the LT (London Transport) Card and has a booklet of
discount vouchers to London attractions. In the United States,
the Visitor's Travelcard costs $25, $32, and $49, respectively;
in Canada, C$29, C$36, and C$55, respectively. Apply to travel
agents or, in the United States, to BritRail Travel
International (1500 Broadway, New York, NY 10036, PHONE:
212/382-3737).
Trains begin running just after 5 AM Monday-Saturday; the
last services leave central London between midnight and 12:30
AM. On Sunday, trains start two hours later and finish about an
hour earlier. Frequency of trains depends on the route and the
time of day, but normally you should not have to wait more than
10 minutes in central areas.
There are LT Travel Information Centres at the following tube
stations: Euston, Hammersmith, King's Cross, Liverpool Street,
Oxford Circus, Piccadilly Circus, St. James's Park, and
Victoria, open 7:15 AM-10 PM; and at Heathrow (in Terminals 1, 2
and 4), open 6 AM-3 PM. For travelers with disabilities, get the
free leaflet, "Access to the Underground" (PHONE:
020/7918-3312). For more information, contact London
Transport (PHONE: 020/7222-1234,
www.londontransport.co.uk).
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